Residential

Residential


Quotation


How do I request quotations?

At Request Quotation screen, you may request a quotation by following the steps below:-

Step 1: Enter basic information including email address, mobile number, electricity bill amount, address, property type and click 'Request Quotation'.

Step 2: View suppliers' profiles and select your preferred supplier.

Step 3: Your request will be sent to the supplier. A quotation will be prepared by the supplier.

Step 4: Once your quotation is ready, an email will be sent to you. You may review the quotation at buySolar.

Notes: You are allowed to request a maximum of 3 quotations a day.

What should I do when I receive the email notifying me that my quotation is ready?

In the email, you’ll find attached therein the quotation proposal. If you’re satisfied with the proposal given, click '[Sign up/Log in]' to proceed.

Note: If you’re NOT a registered buySolar member yet, you would have to create a buySolar account in order to proceed to the next step.

How do I view the quotation?

If you’re NOT a registered member, please find attached in the email your quotation proposal.

If you’re a registered buySolar member, you can either view the quotation by opening the attachment OR click '[Sign Up/Log in]' to log in to your buySolar profile and view your quotation(s).

Once you have logged in, follow the steps below to view quotation(s):-

Step 1: Click on 'Hi [your name]'. Tap on 'My Quotations' menu. OR, if you see a left panel, tap on 'My Quotations' You will see the quotation listing from the supplier(s) you selected.

Below are the quotation statuses:-

a) Quotation Requested
b) Quotation In Progress - When supplier is preparing the quotation.
c) Quotation Received - When the supplier has prepared and submitted the quotation.
d) Quotation Accepted - After you have made a deposit payment and accepted the final quotation.
e) Quotation Cancelled - When supplier has cancelled the quotation.

Step 2: The quotation will be ready to view when the status shows Quotation Received. Click on the quotation number link to load the quotation details screen.

Will there be any consultation on the quotation received?

After your quotation is ready, you will be contacted by a buySolar consultant.
A free consultation session will be provided to you to brief and explain the proposal.
The consultant will also cover the process involved for the entire flow of getting solar installed.

After the consultation, you may ask for a site assessment from the supplier that you selected to get a final quotation.

What should I do if I am satisfied with the quotation?

First, you have to secure a site visit or site assessment with the supplier.
During the site visit, the supplier will brief and explain to you regarding the installation process and recommended specifications.

After the site visit, supplier will prepare a final quotation according to your discussion and submit it to you. You may accept the final quotation and a job order will be created.

The supplier will update you on the NEM application status and the progress of your solar panel installation.

How do I secure a site visit or site assessment with the supplier?

You may inform our consultant on your interest to request a site assessment. Our consultant will do the necessary for you.
Alternatively, you may follow the steps below:-

Step 1: Click on 'Hi [your name]'. Tap on 'My Quotations' OR, if you see a left panel, tap on 'My Quotations'. You will see the quotation listing from the supplier(s) you selected.

Step 2: There are 2 methods to request site visit.

Method 1:- Click on the checkbox beside the quotation you are satisfied within the listing, click 'Secure Site Visit'.

Method 2:- Click on the quotation number link in the quotation listing to load the quotation details screen. On the quotation details screen, click 'Secure Site Visit'.

Step 3: You will see a payment screen if the supplier requires an initial payment. Make the payment to proceed with site visit arrangements.

Step 4: You will see a site visit schedule screen. Click 'Secure Site Visit'. You will see a message informing you that your request has been forwarded to the supplier. The supplier will make necessary arrangements for the visit.


Site Visit Appointment


How do I know if my site visit request has been arranged?

When supplier schedules a site visit, you will receive a WhatsApp message; and an email at your registered email address.

Alternatively, log in to buySolar to find out whether there is a site visit request.

Step 1:- Click on 'Hi [your name]'. Tap on 'My Quotations'. OR, if you see a left panel, tap on 'My Quotations'. You will see the quotation listing from the supplier(s) you selected. You will see that the quotation status shows "Site Visit Requested". If there is a site visit date shown on the listing, your site visit has been scheduled.

Step 2:- Click on 'Site Visit Schedule' to view site visit appointment details.

What do I do with the site visit request from the supplier?

You can view the site visit appointment details screen by clicking on 'Site Visit Schedule' in the quotation listing screen. These information will be listed on the site visit appointment details screen:-

a) Appointment Date and Time

b) Person in Charge

c) Contact Number

You can contact the supplier to re-schedule the site visit if the stated date and time are not suitable. To do so, click 'Message'.

I have made an appointment with the supplier, who will attend the appointment?

The supplier will arrange for the person in charge to attend the appointment.

The contact number of the person in charge is shown on the site visit appointment details screen.

You can view the Site Visit Appointment details screen by clicking on the 'Site Visit Schedule' in the quotation listing screen.


Final Quotation


What happens after the site visit?

During the site visit, the supplier will brief and explain to you regarding the recommended specifications.

After the site visit, the supplier will prepare a final quotation based on the site visit and your needs or requirements. You may review the final quotation in the "My Quotation" section.

How do I proceed to the next step after I am satisfied with the Final Quotation submitted by the preferred supplier?

You may accept the final quotation to have a job order created for you.

The supplier will start the NEM application through SEDA. After obtaining NEM certificate, you may make the full payment to continue with the solar panel installation.

Follow the steps below to accept final quotation:-

Step 1: Click on 'Hi [your name]'. Tap on 'My Quotations'. OR, if you see a left panel, tap on 'My Quotations'. You will see the quotation listing from the supplier(s) you selected.

Step 2: There are 2 methods to accept the final quotation.

Method 1:- Click on the checkbox beside the quotation you are satisfied with in the listing, click 'Accept Quotation'.

Method 2:- Click 'View Details' in the quotation listing to load the quotation details screen. On the quotation details screen, click 'Accept Quotation' at the bottom of the screen.

Step 3: You will see a payment screen if the supplier requires an initial payment. If no initial payment is required, you will see a confirmation screen.

Step 4: Once, you have successfully accepted the final quotation, you will see "Thank You For Accepting Final Quotation" displayed on the screen. If you want to apply for bank financing, click 'Apply for Financing'. If not, click 'My Order' to display the order listing page..


Job Order


What happens after I accept the quotation and the job order is created?

Below are the activities involved after the job order is created:-

1) NEM Application

2) If payment method is Cash or Credit Card, then

a) Make full payment upon NEM approval where you will get the NEM certificate

b) Solar Panel Installation

3) If payment method is Bank Financing, then

a) Secure the loan

b) Solar Panel Installation

c) Loan disbursement to Supplier

Do I need to start the solar panel installation immediately after getting the NEM approval?

No, you have 12 months from the NEM certification date to commence the installation process.

How do I ensure the supplier will do a good job with the installation after the full payment is made?

buySolar will only release the payment to the supplier after you acknowledge that the solar panel installation is completed and in order.


Services & Installation


How is the installation appointment made?

The installation appointment is made according to the process flow below :-

a) The supplier will confirm the solar panel installation date and time through message on buySolar website's or via direct call to customers.

b) You will receive the installation appointment date and time on buySolar's job order installation appointment screen.

Can I change the installation location?

You are not allowed to change the installation location as the NEM certificate obtained from SEDA is only applicable to the address of the installation location.

In order to change the installation location, the NEM application process needs to be repeated.

Upon completion of the installation, will I need to sign any acknowledgement documents?

Upon completion of the installation, the supplier will request for an acknowledgement document to be signed for invoicing purposes.

The document that you have signed will be uploaded by the supplier to buySolar website later.

You also need to acknowledge that the installation has been completed on the buySolar website.

Only then will your payment be released to the supplier.

How do I make a complaint if I am not happy with the services?

You may make your complaint(s) or report(s) of a supplier by leaving a message in the 'Contact Us' page.

Our Customer Care Specialist Team will attend to your complaint accordingly.

My house is on 1-phase power, if I were to renovate my house and change it to 3-phase power, will the inverter be able to support both phases?

No, you will have to change the inverter to support 3-phase power.

In the future, if I want to upgrade the solar system size from 3kWp to 5kWp, what is the process? Is there any cost to upgrade?

The entire process flow and site assessment will repeat. Resubmission of the NEM application is required. It depends on the new scheme offered by SEDA at that particular time.

If I sell my house after solar installation and I do not want to remove the solar system from the house, can the NEM certificate be transferred to the new owner? What is the process? What is the cost involved? Does the scheme remains unchanged?

NEM certification can be transferred to new owner of the house by referring to SEDA.

RM10 per kWp will be charged as application fee for new owner (paid by new owner), and a certain amount will be charged as admin fee by the supplier.

NEM scheme remains the same.

If I want to remove the solar system and re-install it at my new house, what do I need to do with the NEM certification? What is the process? What is the cost involved? Does the scheme remains unchanged?

Customer needs to call buySolar Customer Service Center for solar panels relocation arrangement. Charges for panels relocation to new address will be applied. Customer will need to sign some documents, and those documents will be sent to SEDA for the update on your relocation.

NEM scheme remains the same.


Warranty and Maintenance


Is there a warranty for the service and solar system?

The warranty for the solar system depends on the warranty provided by the manufacturer. Each component might have different warranty terms.

All the warranty terms and conditions must be clearly stated in the quotation prepared by the supplier/contractor.

You may check with the supplier/contractor to find out the details of the warranty terms. Follow the steps below to message your supplier:

Step 1: Click on the message icon at the bottom right of your screen to start a conversation.

Step 2: Click the respective supplier on the left panel of the messaging screen. Type your message in the text box and click 'Send'.

How do I know that the solar system is performing according to the expectations?

You will be able to monitor the solar-system performance after the solar installation via the monitoring dashboard. This is only available if the solar-system installation is completed through buySolar platform.

The monitoring dashboard includes :-

a) Monthly Yield from Solar

b) Monthly Target

c) Solar System Health Monitoring

Is there insurance coverage for if the roof collapses after solar installation?

If the roof collapses after solar installation, it can be covered under Anora Agency’s Solar Pro Insurance Plan.

The entire system is insured but compensation will be for whatever is damaged only.

For example, if the inverter is not damaged, you will not be able to claim for the replacement of an inverter.




Still Need Help?

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