At Request Quotation screen, you may request a quotation by following the steps below:-
Step 1: Enter basic information including email address, mobile number, electricity bill amount, address, property type and click 'Request Quotation'.
In the email, you’ll find attached therein the quotation proposal. If you’re satisfied with the proposal given, click '[Sign up/Log in]' to proceed.
Note: If you’re NOT a registered buySolar member yet, you would have to create a buySolar account in order to proceed to the next step.
If you’re NOT a registered member, please find attached in the email your quotation proposal.
If you’re a registered buySolar member, you can either view the quotation by opening the attachment OR click '[Sign Up/Log in]' to log in to your buySolar profile and view your quotation(s).
Once you have logged in, follow the steps below to view quotation(s):-
Step 1: Click on 'Hi [your name]'. Tap on 'My Quotations' menu. OR, if you see a left panel, tap on 'My Quotations' You will see the quotation listing from the supplier(s) you selected.
After your quotation is ready, you will be contacted by a buySolar consultant.
A free consultation session will be provided to you to brief and explain the proposal.
The consultant will also cover the process involved for the entire flow of getting solar installed.
After the consultation, you may ask for a site assessment from the supplier that you selected to get a final quotation.
First, you have to secure a site visit or site assessment with the supplier.
During the site visit, the supplier will brief and explain to you regarding the installation process and recommended specifications.
You may inform our consultant on your interest to request a site assessment. Our consultant will do the necessary for you.
Alternatively, you may follow the steps below:-
Step 1: Click on 'Hi [your name]'. Tap on 'My Quotations' OR, if you see a left panel, tap on 'My Quotations'. You will see the quotation listing from the supplier(s) you selected.
Site Visit Appointment
When supplier schedules a site visit, you will receive a WhatsApp message; and an email at your registered email address.
Alternatively, log in to buySolar to find out whether there is a site visit request.
You can view the site visit appointment details screen by clicking on 'Site Visit Schedule' in the quotation listing screen. These information will be listed on the site visit appointment details screen:-
a) Appointment Date and Time
The supplier will arrange for the person in charge to attend the appointment.
The contact number of the person in charge is shown on the site visit appointment details screen.
You can view the Site Visit Appointment details screen by clicking on the 'Site Visit Schedule' in the quotation listing screen.
During the site visit, the supplier will brief and explain to you regarding the recommended specifications.
After the site visit, the supplier will prepare a final quotation based on the site visit and your needs or requirements. You may review the final quotation in the "My Quotation" section.
How do I proceed to the next step after I am satisfied with the Final Quotation submitted by the preferred supplier?
You may accept the final quotation to have a job order created for you.
The supplier will start the NEM application through SEDA. After obtaining NEM certificate, you may make the full payment to continue with the solar panel installation.
Below are the activities involved after the job order is created:-
1) NEM Application
2) If payment method is Cash or Credit Card, then
a) Make full payment upon NEM approval where you will get the NEM certificate
No, you have 12 months from the NEM certification date to commence the installation process.
How do I ensure the supplier will do a good job with the installation after the full payment is made?
buySolar will only release the payment to the supplier after you acknowledge that the solar panel installation is completed and in order.
Services & Installation
You may make your complaint(s) or report(s) of a supplier by leaving a message in the 'Contact Us' page.
Our Customer Care Specialist Team will attend to your complaint accordingly.
My house is on 1-phase power, if I were to renovate my house and change it to 3-phase power, will the inverter be able to support both phases?
No, you will have to change the inverter to support 3-phase power.
In the future, if I want to upgrade the solar system size from 3kWp to 5kWp, what is the process? Is there any cost to upgrade?
The entire process flow and site assessment will repeat. Resubmission of the NEM application is required. It depends on the new scheme offered by SEDA at that particular time.
If I sell my house after solar installation and I do not want to remove the solar system from the house, can the NEM certificate be transferred to the new owner? What is the process? What is the cost involved? Does the scheme remains unchanged?
NEM certification can be transferred to new owner of the house by referring to SEDA.
RM10 per kWp will be charged as application fee for new owner (paid by new owner), and a certain amount will be charged as admin fee by the supplier.
NEM scheme remains the same.
If I want to remove the solar system and re-install it at my new house, what do I need to do with the NEM certification? What is the process? What is the cost involved? Does the scheme remains unchanged?
Customer needs to call buySolar Customer Service Center for solar panels relocation arrangement. Charges for panels relocation to new address will be applied. Customer will need to sign some documents, and those documents will be sent to SEDA for the update on your relocation.
NEM scheme remains the same.
Warranty and Maintenance
The warranty for the solar system depends on the warranty provided by the manufacturer. Each component might have different warranty terms.
All the warranty terms and conditions must be clearly stated in the quotation prepared by the supplier/contractor.
You will be able to monitor the solar-system performance after the solar installation via the monitoring dashboard. This is only available if the solar-system installation is completed through buySolar platform.
The monitoring dashboard includes :-
If the roof collapses after solar installation, it can be covered under Anora Agency’s Solar Pro Insurance Plan.
The entire system is insured but compensation will be for whatever is damaged only.
For example, if the inverter is not damaged, you will not be able to claim for the replacement of an inverter.