Payment

Payment


Payment


What are the payments I need to make for the whole process?

For residential, there are few payments to be made:-

1) Initial payment to secure the site visit.

2) Initial payment to start the Net Energy Metering (NEM) application after the site visit.

3) Balance payment based on the final quotation price.

For C&I, there are few payments to be made:-

1) Initial payment to process the MIDA, NEMAS, NEM application.

2) Payments based on the completion of PV modules installation, inverters installation, AC cables & PV MSB installation, testing & commissioning and handover.

Which credit cards are accepted for payment?

All Visa and Master Credit cards accepted for payments.

What payment methods are allowed on buySolar for the remaining full payment?

For Balance Payment, there are 4 methods available:-

a)You may bank in the payment amount using credit card on the buySolar website.

b) You may bank in the payment amount using credit card Easy Payment Plan (EPP) on the buySolar website.

c) You may bank in the payment via Online Banking on the buySolar website.

d) You may get a solar financing to settle the remaining of the payment.

How do I know whether my payment was successful if an internet problem happened while I was doing an online payment via buySolar website?

You may contact buySolar Customer Service Department at 03 7932 7932 / 019 207 4988 to verify and check the status of the payment transaction.

How to make initial payment to request site visit using credit card?

You may follow the steps below:

1) Log in to buySolar.

2) Click 'My Quotation'

3) Click 'Quotation No'

4) In record from Quotation Details, click 'Secure Site Visit'

5) On Payment page,

a) Confirm the initial payment amount

b) Select payment method 'Credit/Debit Card'

c) c. Click 'Pay Now', and respective bank's payment page will be displayed for you to continue with the Credit Card Payment.

6) The "Thank You For Your Payment" screen will be displayed after a successful payment transaction. Payment details will be displayed. You can view the payment receipt in the My Payment menu.

How to make initial payment when accepting the final quotation using credit card?

You may follow the steps below:

1) Log in to buySolar.

2) Click 'My Quotation'

3) Click 'Quotation No'

4) In record from Quotation Details, click 'Accept Final Quotation'

5) On Payment page,

a) Confirm the initial payment amount

b) Select payment method Credit/Debit Card

c) Click 'Pay Now', and respective bank's payment page will be displayed for you to continue with the Credit Card Payment.

6) The "Thank You For Your Payment" screen will be displayed after a successful payment transaction. Payment details will be displayed. You can view the payment receipt in the My Payment menu.

How to make final payment using credit card?

You may follow the steps below:

1) Log in to buySolar.

2) Click 'My Order'

3) Click 'Order No'

4) Click 'My Final Payment'

5) On Payment page,

a) Confirm the initial payment amount

b) Select payment method 'Credit/Debit Card'

c) Click 'Pay Now', and respective bank's payment page will be displayed for you to continue with the Credit Card Payment.

6) The "Thank You For Your Payment" screen will be displayed after a successful payment transaction. Payment details will be displayed. You can view the payment receipt in the My Payment menu.

Where can I request for an official receipt?

Once your payment is verified, an official payment receipt will be emailed to you. You may download the receipt from the email.

Alternatively, you may download the receipt from buySolar web page.

First, you have to log in to the platform.

Follow the steps below to get the official receipt :-

Step 1: Click on 'Hi [your name]'. Tap on 'My Payment'. OR, if you see a left panel, tap on 'My Payment'.

Step 2: You will see your Payment History. Click 'Receipt' to download the receipt.

Does buySolar allow me to purchase directly through the supplier / outside of the buySolar platform?

Any offer to purchase outside of buySolar platform possesses a potential fraud risk to the buyer. Kindly note that any transaction made outside of buySolar platform will NOT be protected under buySolar Return Policy and any other Buyer Protection Programmes.

1. What do I do if a supplier or contractor asks me to purchase directly through the supplier outside of the buySolar website?

Let us know. We’ll never ask you to purchase directly to a supplier or contractor. To get help, let us know immediately by clicking here to leave your message. You will be attended to shortly by our Customer Care Specialist Team.

2. To report an email

If you receive an Email or Text Message from anyone asking you to purchase directly through the supplier outside of the buySolar website, let us know immediately by clicking here to leave your message. You will be attended to shortly..

Note: Any purchases made outside of buySolar violate our Terms of Service.

What is Online Banking?

Online Banking is a secure online payment solution that allows real-time payments for online purchases hassle free using your Savings / Current account.

How to make initial payment to request site visit via online banking?

You may follow the steps below:

1) Log in to buySolar.

2) Click My Quotation.

3) Click Quotation No.

4) In record from Quotation Details, click Secure Site Visit.

5) On Payment page,

a) Confirm the initial payment amount.

b) Select payment method Online Banking and bank account that you wish to pay from.

c) Click 'Pay Now' (By clicking on this button, you agree with FPX's terms and conditions).

c) Bank's login page will be displayed, login and make the initial payment from bank's page.

6) The "Thank You For Your Payment" screen will be displayed after a successful payment transaction. Payment details will be displayed. You can view the payment receipt in the 'My Payment' menu.

How to make initial payment when accepting the final quotation via online banking?

You may follow the steps below:

1) Log in to buySolar.

2) Click My Quotation.

3) Click Quotation No.

4) In record from Quotation Details, click Accept Final Quotation.

5) On Payment page,

a) Confirm the initial payment amount.

b) Select payment method Online Banking and bank account that you wish to pay from.

c) Click 'Pay Now' (By clicking on this button, you agree with FPX's terms and conditions).

6) The "Thank You For Your Payment" screen will be displayed after a successful payment transaction. Payment details will be displayed. You can view the payment receipt in the 'My Payment' menu.

How to make final payment via online banking?

You may follow the steps below:

1) Log in to buySolar.

2) Click My Order.

3) Click Order No.

4) Click Make Final Payment.

5) On Payment page,

a) Confirm the initial payment amount.

b) Select payment method Online Banking and bank account that you wish to pay from.

c) Click 'Pay Now' (By clicking on this button, you agree with FPX's terms and conditions).

d) Bank's login page will be displayed, login and make the final payment from bank's page.

6) The "Thank You For Your Payment" screen will be displayed after a successful payment transaction. Payment details will be displayed. You can view the payment receipt in the 'My Payment' menu.


Instalment Payment Plan


How does credit card instalment plan work?

In buySolar platform's payment screen, we offer credit card 0% instalment.

You may follow the steps as below:

1) Log in to buySolar.

2) Click 'My Order'

3) Click record from 'Summary Details Listing'

4) Click 'Make Final Payment'

5) On Payment page,

a) Confirm the final payment amount

b) Click 'Credit Card 0% Instalment'

c) Choose your repayment tenure, monthly repayment will be calculated based on the payment amount to be paid

d) Click 'Pay Now', and respective bank's payment page will be displayed for you to continue with the Credit Card Payment.

6) The "Thank You For Your Payment" screen will be displayed after a successful payment transaction. Payment details will be displayed. You can view the payment receipt in the 'My Payment' menu.

How do I know if the credit card instalment failed during transaction?

buySolar platform will display the "Unsuccessful Payment" screen. On the screen, you can view the details and status of your unsuccessful payment transaction.

What credit cards can I use to pay by instalment?

Please refer to buySolar page https://www.buysolar.my/financing for our partner page.




Still Need Help?

buySolar is always here to assist you.
+603 7932 7932
Services are available from
09:00AM – 05:30PM, Monday to Friday