My Account
Managing My Account
How do I register as a buySolar user?
To register, click 'Login' and tap on Not a Member yet'.
On the sign up screen, create a username and password, then enter your email address and mobile number. Click 'Sign Up'.
I forgot my password, what should I do?
To reset your password:
Step 1: On the login screen, click 'Forgot Password'.
Step 2: Enter your email address and click 'Submit'.
Step 3: An email with a reset password link will be sent to your inbox. Click on the link to proceed.
Step 4: Enter new password and confirm password. Click 'Reset Password'.
Step 5: After successfully resetting password, login again.
How do I change the information in my account?
Step 1: After logging in, go to Menu and click on your account name to access your Profile page.
Step 2: Click on the information section you intend to edit and save the changes accordingly.
How can I change my password?
To change your password:
Step 1: After logging in, go to Menu and click on your account name to access your Profile page.
Step 2: Click 'Change Password'.
Step 3: Enter old password and new password to update system. Then, click 'Change Password'.
How can I update my phone number on buySolar?
To update your phone number:
Step 1: After logging in, go to Menu and click on your account name to access your Profile page.
Step 2: Edit your phone number in the information section.
Step 3: Click 'Save' to save changes.
Privacy Policy
What kind of customer data does buySolar collect and how are they collected?
buySolar collects information such as your name, mobile number, email address, addresses, payment details, profile photo, any images or comments that you post on the platform, as well as other related information.
We collect them through your usage of the platform such as when you request quotations, make payments for an order, post reviews, images or any other content.
Click here to read our Privacy Policy.
Why is my personal data collected and is my data secured on buySolar?
Your data is collected to give you products and services that are relevant to you. This, in turn, will make your solar experience in buySolar more enjoyable.
We ensure you that third party access to your personal information as well as unauthorized computer access are restricted.
Your personal information will also be securely destroyed when it is no longer needed for any legal or business purpose.
As for your payment details, we use 128-bit SSL encryption technology when processing your payment. This technology is the industry standard and is highly secure.
What should I do if I feel my privacy has been breached?
Reach out to our Customer Service as soon as you can and our agents will assist you.